Global Fulfillment
98% fulfillment rate. 100% of the time.
Place your order — get your order. With one of the world’s largest inventories of luxury teas and accessories, we’re big on fulfillment. Our speedy and experienced team work to a 98% fulfillment rate on each and every order.
Our shipping standards
Canada
Orders received before 2:00 pm EST: 85% probability of same day shipping at 98% fill rate.
USA
Orders received before 11:59 am EST: 85% probability of same day shipping at 98% fill rate.
UK, Europe
Orders consolidated and shipped every Tuesday and Friday. Usual transit time door to door is 3 days. 98% fill rates.
Caribbean
Orders received before 11:59 am EST: 85% probability of same day shipping at 98% fill rate.
Mexico, Central and South America
Orders prepared immediately at 98% fill rate. Shipping within 1-5 days (dependent upon destination documentation requirements).
Australia
Orders prepared immediately at 98% fill rate. Shipping within 1-5 days (dependent upon destination documentation requirements).
Rest of World
Is a Phytosanitary Certificate or special documentation required?
Yes: Orders shipped within 3-5 days minimum, depending on complexity of order.
NO: 85% probability of same day shipping at 98% fill rate.